Oh my God. My installer/technician, Tim, was so magnificent. He was so thorough and patient with us and answered all of our questions. I hope he has to come back for some reason because he is such a pleasure to work with. I highly recommend guardian for your alarm needs. Thank you Tim!!!

John Fay was an absolutely great tech. He was very thorough in answering questions, professional, and had an overall pleasant personality! And, had a fantastic teachable moment with installation of batteries and the main box, questions.... He resolved our issues. Thank you!
Joanne M-W

Sam came to Dundee Housing Commission and was polite, efficient and cleaned up the work area. Would highly recommend his work as a technician or installer.

Tim Kapottos was amazing !! Tim took his time installing and explaining my new alarm panel!

John F. was very efficient and knowledgeable about his work. Guardian Alarm is lucky to have him on their team!

TJ was excellent to work with. We are very happy with the upgrade

Our installation was great! He explained everything in detail. And answered all of our questions.

Had an unbelievable experience working with Tim Kapottos. Was so helpful and took his time to get us setup so we felt comfortable with our new system!

TJ was the technician that did my upgrade install. He was excellent. TJ was on time, worked efficiently and didn’t leave until we were 100% with the install. He was professional, cleaned up his work space and was extremely pleasant. He had expansive knowledge of the system and left me feeling great about our upgrades.

Timothy Kapottos was the best!! He kept me informed during the installation and gave a great informative presentation on how to use the system.

The repairman was kind enough to send a video that walked me through my solving my issue. WHICH SAVED ME A POSSIBLE MEGA SERVICE FEE.

The service technician was very knowledgeable about the system. He investigated the cause of the trouble notifications and corrected the problem. He was very energetic and completely investigated the system to make sure everything was working correctly. He will be returning to replace some defective components.

Technician Tim K was friendly and professional. He presented several options for updating our system and, without any sales pressure he gave me time to decide which option I preferred. Installation went well and he showed me how to operate the new keypad. He also had me download the my guardian app and he helped me set it up.

Mario’s knowledgeable technical support, solved my problems with my control panel!

Thanks

Tim Kapottos was extremely professional and very knowledgeable. He was friendly and was very prompt. He answered any and all questions and made the entire process painless.

Guardian Alarm I’m very pleased with the service the technician over the phone is very patient and polite and the service department who makes the appointment for the scheduling service is very polite and when the technician come out they very patient will explain to you step-by-step what’s going on with explaining to you about your product that you have how to work your system properly I’m very please no complaints

Justin V was our technician and he was great. Extremely friendly and went above and beyond to make sure we knew how the system operated. Anyone would be lucky to have him as their technician. Thank you so much Justin for setting up our system and for being very respectful of our new home!!

From the top to the bottom they're great and professional!

Rudy is a super installer. So much too learn and do. Way to go Rudy. We appreciate Guardian and the good work that they do. Rick Rosie Sabo Toledo

We had TJ Schumacher out this past week to hook up a doorbell he was prompt really friendly. Knew exactly what he was doing ! Definitely would recommend him to install! Thank you again

Love guardian alarm. They are friendly and understanding when something happens. Service outstanding

Knowledgeable and helpful technician. Patient and friendly. All my questions were answered in detail. Spent the time to explain the entire system and answer all questions. Gave me the advice I needed to make decisions on what system features were important to me.

I really love this company’s professionalism & integrity

I have had a on going problem with my front camera and today technician Jeff Boggus came out to see what he could do. He was amazing and new what to do to fix the problem. He was great to work with - thank you Jeff for great customer service. I also had great experiences with Ernie Krinchek also. They have always come to fix any issues that I have had with the system. Great company - they care about their customers.

Tim is a very good technician. He is very knowledgable and throughly explained the features of the new system. The installation was completed in a timely manner with little impact on my normal activities.

Recently had system installed in my home. The technician, TJ Schumacher, was knowledgable, professional, and did a great job. Answered my questions and has a lot of experience with the products. 5 stars!

Tim Kapottos came and installed a system at my mother’s new home and went above and beyond to make my mom comfortable. He was very knowledgeable and helpful and pleasant the whole time. I would totally recommend him and Guardian Alarm.

Justin V was great very knowledgeable about the Guardian system and he was personable would recommend.

Adam R. did a fantastic job at installing my parent’s home security system. He was professional and courteous and took time to explain the installation. He went the extra mile to help them. Our experience was fantastic & would highly recommend Adam and Guardian. Nicole also helped me establish an account for them and she was a delight to work with and was very thorough and prompt answering all our questions.

John F. came at the scheduled time and explained what he was going to replace, then test each sensor. Once complete, John had me download the Guardian app and showed me the features. He took his time with me, was very knowledgeable and made sure I understood the app. Overall, a very easy install. Thanks John, appreciate the time spent on our install.

Writing for Paws and Whiskers Cat Shelter. Rudy was an excellent tech who made sure all of our cameras were right where they needed to be. He talked us through the process of installation of our new cameras, then also made sure we understood the app. I highly recommend Guardian and highly recommend Rudy to be your technician.

Our Guardian tech Jeff B was out this morning to install our new security system as well as a few additional devices. He spent at least 3 hours with us, a third being used for how to information. He was courteous and took his time going over our new system.
Outstanding job, fantastic tech!!!

Tech very friendly and professional! Recommend this company. Stands behind their products!

Anthony was very knowledgeable, efficient and respectful

Rudy was very helpful in getting me access to our cameras!

Justin was very professional and knowledgeable. Great experience!

Justin V assisted with servicing my system and answering any questions I had with uogrades.

Had an issue with the garage door sensor. Guardian sent service tech Jeffrey Boggus. He was on time, personable and polite. He listened when I explained the situation. He explained what he was checking on and determined quickly what the problem was and fixed it. He also did not seem to mind that I talked too much. Highly recommend.

Jeff did a great job installing a new alarm system. Highly recommended!

Eric TocsDorf did an excellent job with upgrading my alarm system, he showed me all the things that come with the upgrade. He is a great technician!!

Justin V. did a great job servicing my system. He was very knowledgeable and efficient. Guardian has had my business for 15 years and has always been excellent to work with.

Justin.V... What can l share! He was very friendly, patient and had a smile on his face as he introduced himself. He showed me the app and patiently went through EVERYTHING he literally made my day. He's blessed

Rudy does an amazing job is always easy to work with!

Eric did a great job of helping me fix my alarm system. Was very quickly. I recommend Eric for future problems.

The technician, Brett Graham, did an outstanding job for us. This gentleman is the ultimate professional and a credit to the Guardian Alarm Company. As a long term customer, that is important to me.Thanks Guardian!

My installer was Tim Kapottos. Very personable and easy to talk to and explained everything thoroughly.

Rudy did a great job on the install and getting me set up!

Guardian Alarm technician Justin V. just updated our alarm panels in our home. He was efficient, professional and super polite. He cleaned up after himself and explained all of the changes and “hints” to the new alarm screens and touchpads, etc. We have used Guardian Alarm for our home’s protection for many years and found them to be a great company.

We had our system upgraded today. Justin V did a great job!

Rudy has been amazing, very professional. He even took the time to sit down and teach me the programs

Tim Kapottos was terrific. His knowledge of the alarms and homes helped us understand the whole process. His explanation of how everything worked was so helpful

Excellent customer service and thorough job by Brett Graham

My Guardian doorbell camera was not working and I was fortunate to reach one of the company's very knowledgeable, courteous technicians named Nicole. She helped me troubleshoot the problem while giving me thorough instructions.

This was an awesome experience. The installer of our alarm Tim Kapottis was amazing. From the moment he stepped foot into my home I knew our installation was in great hands. Upon Tim’s arrival he had a winning greeting and had an awesome approach to explain his scope of work & how dedicated he was to doing a great job for us today. His customer service is outstanding but most important his knowledge and skill set was top notch! Guardian alarm is very fortunate to have Tim Kapottos as a field agent! We appreciate the service & quality of the product. Our home feels safe & secure!

Justin V from Guardian Alarm did an excellent job installing our upgrade system. He answered all of my questions and made sure I was comfortable using the system.

Rudy was great and he made sure we had access control on the gate before employee occupation of building

Tech Clint West was Great!!! Thank you so much for your service!

My tech arrived on time. Solved all my issues quickly and was pleasant to talk with. He explained everything thoroughly and even found a solution to an issue that I didn’t know was an issue yet!
I highly recommend him. Thanks Justin.

Tim was very professional and efficient. He did a great job with the work and explaining everything to me. Well done!

Rudy assisted us with installing new cameras at our Findlay Location! Rudy has always demonstrated professionalism, punctuality of time and his commitment to the job. We are so thankful for Rudy and Guardian for our security system needs.

Mark Keserich was an Excellent sales rep to work with. Professional and very knowledgeable. Field technician Tim was efficient and knowledgeable.

Rudy is great! He has installed our cameras at multiple location and has done a wonderful job. We request Rudy at each new clinic we open!

Updated our entire system and Tim Kapottos was awesome at installation and showing us how to use it!

Daniel G. was great and explained everything with great detail, thank you for your services.

Brett did a great job getting our business fire alarms up and running!

Mr. Tim Kapottos was exceptionally professional, courteous and extremely knowledgeable about the security system upgrade. I highly recommend Guardian Alarm and Mr. Kapottos!

Great job appreciate the experience with John, he did a marvelous Job very helpful. Thanks John F.

Was having trouble keeping my codes on my cell phone I called guardian alarm they transferred me to tech got a really good guy walk me through. It had to have. He had a lot of patience to deal with me because I am not that good at this tech stuff so I was very impressed with how he had the patience Guarding alarm is very good. I’ve had them for many many years. Hope this helps.

Mike did a great job. On time and was very prompt and pleasant.

Justin V,was very knowledgeable and respectful and very neat with work, did a good Job communicating with us and explaining system once installed and helpful in setting up phone,a good technician,thank you.

Justin was awesome. Made sure I understood how to use everything, and he answered all my questions

Big thank you to Justin Vaught. Our cameras are up and running with great explanation of product use, program and app. Super job. Highly talented tech.

On April 18, 2025, the Guardian Alarm company dispatched a service representative named Justin V. to install the security system in my storefront. Justin called me 30 minutes before his arrival, which I appreciated greatly. Upon arriving, he introduced himself with a friendly demeanor and confirmed the type of security system being installed. Throughout the installation process, I was impressed by his politeness and professionalism. He maintained a very tidy workspace, carefully managing all debris and trash, which reflected his commitment to providing excellent service. Highly recommended!

My Guardian Alarm technician was on time very knowledgeable about our system and how to fix my problems. Mike was a true professional and it was a pleasure to have him out to our house!

Eric from Toledo goes the extra mile to ensure your devices are connected & everything works properly! Even after he left, he was back in 20 minutes to fix an unusual glitch that was due to a new update on the phone app. Superior service!! Guardian Alarm has always given us the best professional service, in every way, the anyone could ever hope for! Have been using them for many years.

Justin V was fantastic! He was focused, hard working and explained everything! Awesome service from a great company!

Always great customer service! I've have guardian alarm on our house for over 30 years!!! Always feel safe!

Service was great. We met with the sales guy on Wednesday and they had a tech out the next day. Rudy was professional, quick and very thorough with the installation. We couldn’t be happier with the entire process.

Mike G was very helpful
He explained everything very clearly

Excellent service, friendly and thorough technician!

Very prompt and courteous.

Explained everything thoroughly, and answered all my questions!

Guardian Alarm is a great security company and Howard is very good in particular very knowledgeable and professional in the way he handles business and takes care of our needs in a timely manner. I would recommend Guardian Alarm strongly if you need security assistance at your home or your business! Keep up the good work Howard. You’re the best 👍

I have had a successful business relationship with Gaurdian Alarm for over twenty years. I wish them continued productive service to our community.

Was able to reinstate my service on phone easily. Saved me travel time and service call expenses. Person on the phone was very professional and actually able to handle my situation.

Reliable service... friendly staff . Very satisfied with the service

I was in a unique position and working with a challenging timeline, and Guardian made my day! My Sales Consultant Nicole was amazing and supportive at finding a way forward that was affordable and strategic for my needs, and the technician Anthony was prompt, kind, effective, and responsible. A great experience with the Toledo Branch!

Great customer service always do their best to leave there customers happy they will make sure you get the service that’s needed to solve your problem with your Service!!!! never leaving you without an answer I have always recommended my friends and family to choose Guardian alarm for their protective services!!!

Good company, always helpful. I feel secure being with them. Would recommend them.

so professional and helpful. happy with the service

The tech at Guardian Alarm stayed on the phone and waited very patiently as I tried to change the battery in my systems motion detection device. I have used Guardian’s services for a dozen years now and I have never been happier.